Terms of Service

Lux Massage & Spa
 Effective Date: [Insert Date]
 Website: https://www.luxmassagepetaluma.com

1. Acceptance of Terms

By accessing our website, booking an appointment, purchasing products, or using any services offered by Lux Massage & Spa (“we,” “our,” or “us”), you agree to these Terms of Service. If you do not agree, please do not use our website or services.

2. Services Provided

Lux Massage & Spa offers:

  • Massage therapy
  • Spa services
  • Add-on treatments
  • Gift certificates
  • Online appointment scheduling
  • Promotional SMS messages (if opted in)

All services are subject to availability and may change at any time.

3. Booking & Appointments

3.1 Scheduling

Appointments may be made online, or by phone. Accurate contact information must be provided so we may reach you regarding your appointment.

3.2 Cancellations & No-Shows

Please refer to our cancellation policy (on your booking page or confirmation email).
We reserve the right to charge cancellation or no-show fees when applicable.

3.3 Late Arrivals

Arriving late may reduce your service time in order to maintain our schedule.

4. Payment & Billing

Payment is due at the time of service. We may require a credit card to reserve appointments.
We accept major credit cards and any additional payment methods listed on our website.

Chargebacks or fraudulent disputes may result in service restrictions.

5. SMS/Text Messaging Terms (TCR Required)

By providing your phone number, you consent to receive SMS text messages from us, including:

  • Appointment confirmations
  • Appointment reminders
  • Service updates
  • Promotional and marketing messages (if opted in)

Your SMS Rights

  • Reply STOP to unsubscribe at any time
  • Reply HELP for assistance
  • Message & data rates may apply
  • Message frequency varies

We do not sell or share your phone number with third parties for marketing.

6. Website Use & Restrictions

You agree not to:

  • Use the website for illegal purposes
  • Attempt to interfere with website functionality
  • Use automated tools to access or copy website content
  • Misrepresent your identity when booking or contacting us

All content on the website (text, images, branding) is owned by Lux Massage & Spa and may not be copied without permission.

7. Gift Card & Promotion Policies

Gift cards:

  • Are non-refundable
  • Cannot be redeemed for cash
  • Must be presented at time of service
  • Must be used before expiration when applicable

Promotional discounts may be subject to additional terms.

8. Health & Safety

You are responsible for informing your therapist of:

  • Health conditions
  • Injuries
  • Allergies
  • Pregnancy
  • Sensitivities

We may decline to perform services that are unsafe or outside our scope of practice.

9. Third-Party Services

We use third-party partners to provide services such as online booking, payment processing, analytics, and SMS delivery.
These partners may have their own terms and privacy policies, which you agree to when using our services.

10. Disclaimer of Warranties

Our services are provided “as is” without warranties of any kind.
We do not guarantee:

  • Uninterrupted website operation
  • Error-free booking systems
  • Specific service results

11. Limitation of Liability

To the fullest extent permitted by law, Lux Massage & Spa is not liable for:

  • Indirect, incidental, or consequential damages
  • Loss of data
  • Service interruptions
  • Misuse of the website or services

Your sole remedy for dissatisfaction is to discontinue use of the website or services.

12. Changes to These Terms

We may update these Terms of Service at any time. The updated version will be posted on our website with a revised effective date.

Continued use of our website or services indicates acceptance of the updated terms.

13. Contact Information

For questions about these Terms of Service:

Lux Massage & Spa
🌐 https://www.luxmassagepetaluma.com
📧 info@luxmassagepetaluma.com
📞707-696-7068